Validations Advisor

Aston, Birmingham

£25,000 per annum

37.5 hours per week across Monday - Sunday between 6am - 8pm

We currently have a vacancy in our Call Centre (GoTo) team for a full-time Validations Advisor, reporting to a Team Leader based from our head office at Aston Cross.

As Validations Advisor, you will liaise with internal departments to ensure authorised reimbursements are carried out promptly by ensuring all company systems are updated appropriately. Feeding back to the Team Leader on any identified improvements and efficiencies that will ensure outstanding customer care is delivered.

Key responsibilities include: 

• Respond to all incoming calls within the call centre as required
• Obtain authorisation to carry work out work on ATS Euromaster customer’s vehicles in line with the customer’s agreed policy
• Operate efficiently to ensure minimum delay to the customer
• Manage live job requests to ensure that all responses are dealt with in line with the industry standard of twenty minutes
• Ensure great customer service

Requirements for the Validations Advisor:

• Excellent communication skills
• Problem-solving
• Microsoft Excel and Email

The Person:

• To deliver outstanding customer care, in an honest and professional manner to existing customers such as leasing companies and suppliers
• Build and maintain strong professional relationships with external customers and internal employees to ensure the department is easy to do business with
• Standardised with the rest of department

Benefits as a Validations Advisor:

• Company Bonus scheme
• 33 days’ holiday (inclusive of bank holidays)
• Training and career advancement opportunities
• Michelin pension scheme matched up to 6% of base salary
• Life assurance & income protection (as a member of our pension scheme)
• Refer and Earn Scheme
• Enhanced maternity & paternity pay
• Employee recognition & long service award schemes
• Friends and Family discounts at our ATS Euromaster Centres
• Health and wellbeing programme
• Healthcare cash plan options
• Discounts on holidays, shopping, restaurants and much more, all through our employee benefits programme

ATS Euromaster strives for a diverse workforce and an inclusive environment where every colleague can thrive. We encourage applications from all individuals, regardless of race, religion, sex, sexual orientation, age, disability, or any other status protected by law, and will make reasonable adjustments to our recruitment process and workplace practices to ensure equal opportunities for all. Can't commit to full-time hours? Let us know — we may be able to offer part-time flexibility